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Communication is the key to business success


You never get a second chance to make a first impression.  Effective communication will help you develop a stronger rapport, make you memorable and enable you to read people better.

Practice these key skills to develop your communication skills:

  1. Active listening:
    Listen twice as much as you speak and be interested in what the other person has to say.  Avoid interrupting, and reflect on what was said before you start speaking.
  2. Non-verbal communication
    Are you aware of the non-verbal messages you are sending?  Consider eye contact, facial expressions, gestures, and the tone of your voice.
  3. Be clear and succinct:
    When speaking be clear, concise, and accurate.  Less is always more when it comes to communicating effectively.
  4. Asking engaging questions:
    Show you are interested in what the other person has to say.  The different types of questions you ask include open, closed, specific, and visionary.
  5. Effective feedback:
    Whether it is giving or receiving feedback, the process is essential.  It must be handled carefully, with prior thought, and consideration as to the type of person you are giving it to, or receiving it from.  Tailor the process accordingly.
  6. Being empathetic:
    Showing that you understand and share the feelings of others builds trust and rapport.  It will also make you more effective at communicating.
  7. Clarifying and summarising:
    Reflect on the message and summarise what you heard to check you understand it correctly.  It take two to tango, and reframing the message helps the sender frame their message in future.

When it comes to communications, what are your strengths and where do you need to stretch?  Communication is key to business success.

Get in touch to hear how we can help you improve your business!

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